Loyalty is about providing personal experiences that create a long lasting relationship with your customers. It is about changing behaviours to create a desired result that is sustainable for the future. Loyalty must be simple to the audience, both to understand and to engage with. Our LoyaltyStream® platform will enable you to target the behaviour shifts that will have the most impact financially, both now and in the future.
Using sophisticated algorithms developed over many years we can provide recommendations on loyalty campaigns and customer targets to ensure you are achieving ROI. Offering both a customer front end and a full suite of tools in the administration layer you will be able to access a single customer view and segment your customers by behaviour.
Already have an e-commerce platform? Using a robust API solution our enterprise version can be customised to plug straight into any platform.
The easy-to-use loyalty modules mean that the set up and configuration of the ‘Keep’, ‘Grow’ or ‘Win’ modules can display the relevant metrics and rewards to the customers. Each module can run multiple campaigns which can all feature on their own page so that customers can stay informed.
The sophisticated data integration system means that a number of data formats can be configured from csv to full API support – ensuring that your loyalty solution can maximise the data available.
The customer facing loyalty website will be branded to match your own guidelines and configured to display the relevant messaging to the correct customer group (audience).
The detailed customer management suite within the administration layer provides administrators with the ability to access a single view of the customer including transactional data, engagement and performance against the loyalty module(s).
Customer access to the platform can be dealt with in numerous ways, whether it is inviting customers by email or post, sending a physical loyalty card with a unique customer number or QR code, sending a digital loyalty card, sending a printed invitation or just via trade press or marketing communications.
Each customer will be able to track their progress within their respective campaign(s) on their personal dashboard. The dashboard is made up of tiles for different information (e.g. their account manager, their campaign progress, their spend to date, the number of referrals they have done, what they need to do to achieve the next loyalty tier etc.)
Based on our experience, we use extensive algorithms to create a loyalty score for each customer based on their campaign engagement, interactions, progress against campaign targets and their profile strength. This enhances the customer view and can be used to further segment customers where you are providing multiple campaigns.
Your stakeholders and programme managers will all have access to an administration layer where they can view reports, dashboards and access the single customer view. The administration layer will provide visibility of the ROI of each campaign, as well as the ability to dive into specific customer accounts to view data, engagement and their loyalty score.
All of our products are provided with an instance of Sendgrid which is a marketing automation platform that will be used to deliver all email communications. The platform provides full tracking of all communications so that you can measure engagement and value.
Stream Rewards provides a full service, one-stop-shop for all your reward needs. Offering over 250 reward products from technology, experience, travel and gift cards to 100s of offers and savings there is something for everyone, providing full budget flexibility. You can even add your own products to the Reward Shop.
Our RewardStream® software platform uses API technology to embed within your loyalty programme but can also be utilised to run a stand-alone campaign with a branded experience without the need for a full loyalty website.
On top of the wide range of rewards available our platform can be used to provide membership benefits to your audience.