People
Description: The positive and negative impact that an organization has on its most important stakeholders. These include employees, families, customers, suppliers, communities, and any other person influencing, or being affected by, the organization.
What Are We Doing?
Starting out in 2009, the working world was very different to how we find ourselves now. In 2021, having gone through a period of fundamental change to the way we work, we decided to look at how we could formalise a structure that would retain the culture of the business we had built up, whilst also allowing to us to recruit and retain the best talent. Situated in the middle of the countryside, we often struggled with recruitment and felt incredibly fortunate to have such a great team who were passionate about the customer experience, the business and the environment.
Alongside having a working structure, environment and culture that allowed us to recruit and retain the best talent, we also wanted to build strong relationships with our customers and develop value in our networks, both locally and in our sector.