Expertise Spanning Key 

Industry Sectors

We relish the opportunity to delve into different industry sectors. By attending exhibitions, exploring publications, and consulting experts, we strive to discern the subtle distinctions that characterise each sector uniquely. This allows us to assist you genuinely in crafting a loyalty programme that resonates perfectly with your audience.

Dentistry

Would you like to access data on the buying behaviours of practices…and be able to mobilise that data to drive revenue growth?

Plumbing & Heating

Would you like to keep a traditionally transient audience more engaged and use that engagement to drive breadth of spend?

Automotive

Would you like more data on the businesses who buy from you…and be able to mobilise that data to drive consistent revenue growth?

Case Study: 

Driving Performance Improvement

 The Challenge

  • An Emergency Hydraulic Replacement Franchisor - was looking to engage and motivate their franchise partner network to drive performance improvement

  • The challenge lay in creating a solution to drive regional business partners to increase sales, improve margins and better manage costs and overheads to drive increased profit

 The Solution

  • LoyaltyStream® was used to create a partner incentive campaign to reward top 20% of franchises, measured on various metrics

  • Leaderboards were used to track, communicate and measure partner performance

  • Gamification used to help drive behaviour change, with partners striving to further improve performance versus their peers

 The Results

  • The Year 1 programme delivered an average 18% increase in net revenues

  • Top performing partners, delivered over 50% net revenue increases and margin improvements

  • The programme now in Year 7 and is a key element of the businesses growth strategy and a significant driver of their overall business improvemen

Case Study:

Changing Behaviours Long Term


 The Challenge

  • A wholesaler to the building / plumbing trade – were facing a problem with repeating marketing campaigns that had lost their excitement and were no longer changing behaviours

  • Rewards had even become an expectation and customers were being rewarded without needing to engage and treating them as part of their remuneration.

 The Solution

  • Built on LoyaltyStream®, the loyalty programme targeted their merchant clients

  • The key aim was to help grow sales across the year, motivating interest in out-of season products, building longer term loyalty, and delivering value and benefits that positioned them as business partners.

 The Results

  • The Project team were delighted with the results and described them as “transformational” in terms of sales growth, retention and engagement with members.

  • Overall the programme delivered an increase in sales of 27% which could be directly attributed to at least 43% of customers changing their buying behaviours

Sector Spotlight Insights

Explore our articles to gain insights into the unique challenges of some of these sectors and discover how we have supported our clients in launching market-leading loyalty programmes.


LoyaltyStream Key Features

  • 21 loyalty campaign types to suit every business
  • Options to deploy gamification campaigns such as Spin-To-Win and Prize Draws as well as Badges
  • Ability to track and reward all behaviours from transactions to actions
  • In-depth visual analytics and insights on Campaigns, Members, actions and transactions
  • Customisable CRM and segmentation options to suit your Member profile
  • Scalable modular SaaS platform that can grow with your business

Resources





 

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contact@streamloyalty.com

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