B2B Loyalty Dynamics Webinar with Peter Lavers and Amanda Cromhout

29Jan

B2B Loyalty Dynamics Webinar with Peter Lavers and Amanda Cromhout

Mark Maclure | Loyalty Insights, Customer Loyalty, B2B | B2B Loyalty, Stream Loyalty | Return|

Everyone who’s passionate about customer centricity would agree that loyalty is a good thing. But when your customers are businesses rather than consumers, there are different factors and dynamics at play.

Peter Lavers, Co-founder and Customer Management Influencer, talks to Amanda Cromhout from Truth, a leading global loyalty consultancy, and Mark Maclure from Stream Loyalty, who are tech-enabled loyalty consultants.

In this discussion, they tackle the questions:

What would you describe as good practice in B2B – initially thinking about ‘mainstream’ B2B, where a company has lots of moderate value business clients?
What about in ‘big’ B2B – complex multi-year contracts and key accounts where most of the people your company deals with aren’t the decision makers?

Visit websites:

https://truth.co.za/

https://streamloyalty.com/

https://customerattuned.com/

About the Author

Mark Maclure

Mark is a thought leader and shaper, and regularly speaks at seminars in different industry sectors on loyalty strategy, customer engagement, channel relationships and overall performance improvement.

How To Scale Your Loyalty Progranme

Lewis Bint

Growth doesn't mean losing the personal touch. Adapt, evolve, and keep your loyal customers at t...

Loyalty Tax - Wednesday Wisdom

Deborah Mills

Deborah hosted our Wednesday Wisdom on Wednesday 3rd November titled 'Loyalty Tax'.

Optimising Mobile Experience for Loyalty Engagement

Mark Maclure

Enhancing mobile experience is essential for customer loyalty. Discover how to optimise your mobile...

Unlocking Value: Key Metrics and KPIs to Measure Your Loyalty Programme's Success

Laura Lloyd

The cornerstone of any successful loyalty programme lies in its ability to measure and adapt based o...

Reward & Loyalty Programmes: 2024 Redemption Trends and Christmas Best Seller Predictions

Laura Lloyd

As we head toward the holiday season, reward and loyalty programmes are gearing up for one of the bu...

How to inspire your team this Christmas

Taylor Goult

It's been a crazy year but making sure to keep your team inspired and engaged in the run up to C...

LoyaltyStream Key Features

21 loyalty campaign types to suit every business
Options to deploy gamification campaigns such as Spin-To-Win and Prize Draws as well as Badges
Ability to track and reward all behaviours from transactions to actions
In-depth visual analytics and insights on Campaigns, Members, actions and transactions
Customisable CRM and segmentation options to suit your Member profile
Scalable modular SaaS platform that can grow with your business

Resources