B2B Loyalty Dynamics Webinar with Peter Lavers and Amanda Cromhout

29Jan

B2B Loyalty Dynamics Webinar with Peter Lavers and Amanda Cromhout

Mark Maclure | Loyalty Insights, Customer Loyalty, B2B | B2B Loyalty, Stream Loyalty | Return|

Everyone who’s passionate about customer centricity would agree that loyalty is a good thing. But when your customers are businesses rather than consumers, there are different factors and dynamics at play.

Peter Lavers, Co-founder and Customer Management Influencer, talks to Amanda Cromhout from Truth, a leading global loyalty consultancy, and Mark Maclure from Stream Loyalty, who are tech-enabled loyalty consultants.

In this discussion, they tackle the questions:

What would you describe as good practice in B2B – initially thinking about ‘mainstream’ B2B, where a company has lots of moderate value business clients?
What about in ‘big’ B2B – complex multi-year contracts and key accounts where most of the people your company deals with aren’t the decision makers?

Visit websites:

https://truth.co.za/

https://streamloyalty.com/

https://customerattuned.com/

About the Author

Mark Maclure

Mark is a thought leader and shaper, and regularly speaks at seminars in different industry sectors on loyalty strategy, customer engagement, channel relationships and overall performance improvement.

How Loyalty Software Transforms Customer Retention Strategies

Mark Maclure

In today's competitive market, customer retention is more crucial than ever. Traditional methods...

Wednesday Wisdom - Custom Page Creator

Caroline Price

In this weeks Wednesday Wisdom Caroline gave the team a demonstration of how the new website page cr...

How to inspire your team this Christmas

Taylor Goult

It's been a crazy year but making sure to keep your team inspired and engaged in the run up to C...

Loyalty Fraud - Wednesday Wisdom

Alice Kitchener

Alice hosted our Wednesday Wisdom on Wednesday 27th October titled 'Loyalty Fraud'.

Maximising Rewards: How API Integration Enhances Loyalty Programme Functionality

Laura Lloyd

In the first of our series on loyalty programmes, technology and integration, we discover how dissec...

Loyalty Programmes: Spring into Rewards with Fresh Updates for a New Season at Stream Loyalty

Laura Lloyd

At Stream Loyalty, we’re always looking for ways to keep our Reward Shop fresh, engaging, and align...

LoyaltyStream Key Features

21 loyalty campaign types to suit every business
Options to deploy gamification campaigns such as Spin-To-Win and Prize Draws as well as Badges
Ability to track and reward all behaviours from transactions to actions
In-depth visual analytics and insights on Campaigns, Members, actions and transactions
Customisable CRM and segmentation options to suit your Member profile
Scalable modular SaaS platform that can grow with your business

Resources