B2B Loyalty Dynamics Webinar with Peter Lavers and Amanda Cromhout

29Jan

B2B Loyalty Dynamics Webinar with Peter Lavers and Amanda Cromhout

Mark Maclure | Loyalty Insights, Customer Loyalty, B2B | B2B Loyalty, Stream Loyalty | Return|

Everyone who’s passionate about customer centricity would agree that loyalty is a good thing. But when your customers are businesses rather than consumers, there are different factors and dynamics at play.

Peter Lavers, Co-founder and Customer Management Influencer, talks to Amanda Cromhout from Truth, a leading global loyalty consultancy, and Mark Maclure from Stream Loyalty, who are tech-enabled loyalty consultants.

In this discussion, they tackle the questions:

What would you describe as good practice in B2B – initially thinking about ‘mainstream’ B2B, where a company has lots of moderate value business clients?
What about in ‘big’ B2B – complex multi-year contracts and key accounts where most of the people your company deals with aren’t the decision makers?

Visit websites:

https://truth.co.za/

https://streamloyalty.com/

https://customerattuned.com/

About the Author

Mark Maclure

Mark is a thought leader and shaper, and regularly speaks at seminars in different industry sectors on loyalty strategy, customer engagement, channel relationships and overall performance improvement.

The Power of Loyalty in B2B: A Strategic Approach to Customer Retention

Melanie Parker

Loyalty isn't just about rewards and points; it's about creating lasting relationships that ...

Net Zero Mission - Wednesday Wisdom

Deborah Mills

Deborah hosted our Wednesday Wisdom on Wednesday 2nd February and reported on Stream’s journey to N...

International LEGO® Day: How One Brand Builds Fierce Brand Loyalty

Laura Lloyd

International LEGO® Day is a moment to reflect on how LEGO Group has become one of the strongest exa...

The Loyalty Blueprint: How B2B Merchants Can Drive Consistent Customer Growth

Laura Lloyd

In B2B sectors like renewables, plumbing, HVAC and building products, customer growth often feels un...

Gamification Is Finally Becoming Serious in B2B Loyalty

Mark Maclure

For years, gamification in B2B loyalty programmes was often dismissed as too “consumer-like” for p...

Maximising the Potential of LoyaltyStream APIs in Loyalty Programmes

Melanie Parker

In today’s competitive market, loyalty programmes are more than just a nice-to-have; they’re essen...

LoyaltyStream Key Features

21 loyalty campaign types to suit every business
Options to deploy gamification campaigns such as Spin-To-Win and Prize Draws as well as Badges
Ability to track and reward all behaviours from transactions to actions
In-depth visual analytics and insights on Campaigns, Members, actions and transactions
Customisable CRM and segmentation options to suit your Member profile
Scalable modular SaaS platform that can grow with your business

Resources