B2B Loyalty Dynamics Webinar with Peter Lavers and Amanda Cromhout

29Jan

B2B Loyalty Dynamics Webinar with Peter Lavers and Amanda Cromhout

Mark Maclure | Loyalty Insights, Customer Loyalty, B2B | B2B Loyalty, Stream Loyalty | Return|

Everyone who’s passionate about customer centricity would agree that loyalty is a good thing. But when your customers are businesses rather than consumers, there are different factors and dynamics at play.

Peter Lavers, Co-founder and Customer Management Influencer, talks to Amanda Cromhout from Truth, a leading global loyalty consultancy, and Mark Maclure from Stream Loyalty, who are tech-enabled loyalty consultants.

In this discussion, they tackle the questions:

What would you describe as good practice in B2B – initially thinking about ‘mainstream’ B2B, where a company has lots of moderate value business clients?
What about in ‘big’ B2B – complex multi-year contracts and key accounts where most of the people your company deals with aren’t the decision makers?

Visit websites:

https://truth.co.za/

https://streamloyalty.com/

https://customerattuned.com/

About the Author

Mark Maclure

Mark is a thought leader and shaper, and regularly speaks at seminars in different industry sectors on loyalty strategy, customer engagement, channel relationships and overall performance improvement.

Using Loyalty To Inspire Customer Acquisition

Melanie Parker

A Stream Loyalty ‘WIN’ Campaign Guide

Introducing the Onyx LoyaltyStream® Product Release

Melanie Parker

The latest LoyaltyStream® release, Onyx, is here with a suite of innovative features designed to enh...

Loyalty as a Growth Engine in Renewables – Does it work?

Mark Maclure

Over the last 12 months we have speaking to a lot of businesses in the renewable energy market and w...

Customer Contact System - Wednesday Wisdom

Alice Kitchener

Alice hosted our Wednesday Wisdom on Wednesday 15th December where she ran the team through her late...

Which Loyalty Programme Model is the Right Fit for Your Business?

Melanie Parker

Retaining customers is just as important as acquiring new ones. Loyalty programmes have become a key...

Building a picture with feedback - Wednesday Wisdom

Lewis Bint

Lewis hosted our Wednesday Wisdom on Wednesday 15th September titled 'Building a picture with fe...

LoyaltyStream Key Features

21 loyalty campaign types to suit every business
Options to deploy gamification campaigns such as Spin-To-Win and Prize Draws as well as Badges
Ability to track and reward all behaviours from transactions to actions
In-depth visual analytics and insights on Campaigns, Members, actions and transactions
Customisable CRM and segmentation options to suit your Member profile
Scalable modular SaaS platform that can grow with your business

Resources