01Apr

Happy ‘Lockdown-aversary!

1.0 - March 23, 2020

2.0 – November 05, 2020

3.0 – January 05, 2021

Congratulations – you have served 12 months of lockdowns - Happy ‘Lockdown-aversary!’

Since the start of Lockdown 1.0 the team have sent 51,224 Slack messages, shared 1537 files, welcomed a new team member, a new puppy joined the crew, 2 house purchases happened, welcomed a baby, won 3 awards, launched 2 new products, achieved another 2 ISO accreditations, had the first British female to be awarded the CMLP and started supporting Tree Aid – what a year!

Melanie’s latest article, Loyalty Fraud, looks at how loyalty fraud can impact you as a business and what measures you can put in place to combat it. External fraud (e.g., hackers) is commonplace across all digital platforms and there are extensive measures that you are able to put in place to ensure that you are using best practice security protocols and restricting access only to those people who need it. As part of our security protocols and processes we ensure that this is assessed and the appropriate measures put in place.

For those internal fraudsters - the customers or even staff members that decide to play the system, find the loophole or bend the rules - it’s all about ensuring that there is enough monitoring  happening throughout your programme so that any unexpected activity is picked up and the relevant people alerted. If you are concerned about whether this might be happening in your business speak to your account manager to see what reports you should be analysing.

There has also been an update to our “Loyalty: Back to Basics” e-book – a great tool to share with those who are the at start of their loyalty journey or a great refresh that can help spark an idea or two.

Our support of Tree Aid extends beyond our challenge of covering the 4,343 miles by foot or bike from Chilton to Ghana (currently the team have achieved 1,291 miles). Every time we onboard a new client, launch a new project or receive a completed customers satisfaction survey, we will donate a tree, fuel saving stove or education package. . In addition, for each introduction we receive through a referral, we will make an additional donation in your name.

I’d love to hear from you about any loyalty challenges you may be facing at the moment.

Enjoy your Easter weekend, may the sun shine brightly for us all.

About the Author

Laura Lloyd

Laura Lloyd

Laura’s goal is to develop partnerships with clients, seeking to understand their challenges in order to provide creative, value add solutions. Laura always seeks to provide a 'no challenge is too big, no problem is too small' attitude and aims to always exceed expectations.

Related

Product Tutorial - Creating Campaigns That Grow Emotional Connections 

Product Tutorial - Creating Campaigns That Grow Emotional Connections 

In this product tutorial we are taking the opportunity to tell you a little more about LoyaltyStream...

Read More
Digital is now the new normal

Digital is now the new normal

With several countries now in lockdown the digital world is more important than ever.

Read More
Customer Loyalty Programmes: The Value of a Charity Donation Offering Within a Programme 

Customer Loyalty Programmes: The Value of a Charity Donation Offering Within a Programme 

Modern customers are looking for more than discounts and perks; they want their purchases to make a ...

Read More
The Power of Customer Loyalty in Business: A Comprehensive Guide to Long-Term Success

The Power of Customer Loyalty in Business: A Comprehensive Guide to Long-Term Success

In the world of business, customer loyalty is not just a buzzword; it's a strategic imperative. ...

Read More
Time-Travelling Through Tiers: The Fascinating Evolution of Loyalty Programmes 

Time-Travelling Through Tiers: The Fascinating Evolution of Loyalty Programmes 

This blog seeks to explain the progression of loyalty programmes, focusing on the significance of ti...

Read More
Loyalty Programmes: Getting Back to Basics 

Loyalty Programmes: Getting Back to Basics 

A thoughtfully structured loyalty programme can significantly boost customer retention, profitabilit...

Read More

LoyaltyStream Key Features

  • 21 loyalty campaign types to suit every business
  • Options to deploy gamification campaigns such as Spin-To-Win and Prize Draws as well as Badges
  • Ability to track and reward all behaviours from transactions to actions
  • In-depth visual analytics and insights on Campaigns, Members, actions and transactions
  • Customisable CRM and segmentation options to suit your Member profile
  • Scalable modular SaaS platform that can grow with your business

 

Contact Us:

+44 (0)1844 208180

contact@streamloyalty.com

Carter House, Chilton Business Centre, Chilton, Buckinghamshire, HP18 9LS

Connect With Us:

Learn more about loyalty


Stream Loyalty on LinkedIn Stream Loyalty on Facebook Stream Loyalty on Twitter


Privacy Policy

Terms of Use

Cookie Policy


We offset our carbon footprint via Ecologi
Empty
Click + to add content