Loyalty Insights
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News and Thought Leadership

As a team we love learning and it is key to our culture in the business. Every Wednesday a different member of the team holds an inspiration session, dubbed Hot Chocolate or Ice Lolly Wednesdays, where we all come together to focus on something new. These sessions are the perfect way to keep the team updated on all projects, new technologies, brainstorming new features and rewards or just sharing something we found interesting.

Every month we send out a newsletter to all our existing clients, suppliers and contacts with a round up of the month and ideas for the future. If you would like to receive these newsletters just email Nairne.Barker@streamloyalty.com and she will add your details to the list.

 

Archive by author: Laura LloydReturn
Laura’s goal is to develop partnerships with clients, seeking to understand their challenges in order to provide creative, value add solutions. Laura always seeks to provide a 'no challenge is too big, no problem is too small' attitude and aims to always exceed expectations.
Laura Lloyd

April 05, 2021

Laura Lloyd

September 01, 2020

The Social Impact of Coronavirus

As we start to create plans of how and when to get the team back together, our graphic designer Lewis Bint created this excellent infographic to capture the essence of a survey on the social impact of Covid-19.
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Laura Lloyd

August 25, 2020

A changing landscape

Everyone's experience of the current lock-down and furloughing is different. For some its a blessing, others a nightmare. A huge concern that plays on repeat...the appearance of a 'them and us' culture and how to handle it? How do you keep your general team spirit and culture going? How do you ensure fairness and motivation? Are you saying 'Thank You' - to both sides?
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Laura Lloyd

August 25, 2020

A bond that grows stronger

As our team move to a different way of working, I take comfort from witnessing a strengthening bond between them as they embrace the methods we have put in place to ensure that the culture of our business remains as strong as ever in these uncertain times.
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Laura Lloyd

August 25, 2020

A New World: Stronger Together

What an extraordinary month March has been – a month ago the buzz and excitement around the Stream office was really quite something else. We had a suite of new impressive marketing material, new ideas to pitch to clients and the team seem to have really stepped it up a notch. In all honesty, we were living slightly naively – the C word was a crisis happening the other side of the world and we were all still going about our daily lives as we normally would. But now in the new world we find...
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Laura Lloyd

August 25, 2020

Digital is now the new normal

With several countries now in lockdown the digital world is more important than ever.
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Laura Lloyd

August 25, 2020

Surely the Customer Experience Should be Better?

E-commerce needs to improve and make the experience smoother if consumers are to be kept happy, brand loyalty improved and customer retention rates increased.
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Laura Lloyd

August 19, 2020

In a turbulent world, customer loyalty has never been more important.

In these challenging times, keeping your loyal customers will be business critical.
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Laura Lloyd

August 19, 2020

The Power of Strong Relationships

This period of uncertainty will have tested relationships, highlighted weakness in some and strengthened others. Just sharing an experience as big as this will have changed relationships forever. Learn how to create an emotional connection and build on the power of your relationships.
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Laura Lloyd

May 04, 2020

Admiral's Keep Campaign 2020

A great example of a 'Keep' campaign: I absolutely got that warm fuzzy feeling when I opened an email from them this morning to read I would be receiving a £25 refund on my car insurance, and I don't need to do anything! If fact, it's already back on my card. I felt like they actually cared about their customers and, admittedly I go through the annual saga of getting my insurance fee matched year after year, having now been a loyal customer for 10 years, it will definitely ...
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