About the Author

Mark Maclure

Mark Maclure

Mark is a thought leader and shaper, and regularly speaks at seminars in different industry sectors on loyalty strategy, customer engagement, channel relationships and overall performance improvement.

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Customer Profiling in Loyalty

Customer Profiling in Loyalty

There are three customer profiling methods that can be utilised to segment and form a profile of you...

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A Prime Example of Paid Membership Loyalty Programmes

A Prime Example of Paid Membership Loyalty Programmes

Our latest article by Charlie McMann focuses on the rise to greatness of the Amazon Prime loyalty pr...

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A Two-Pronged Approach: How Your Employees Can Become a Vital Cog in Gaining Customer Loyalty

A Two-Pronged Approach: How Your Employees Can Become a Vital Cog in Gaining Customer Loyalty

Most loyalty programmes are designed to improve the customer experience; to keep customers engaged w...

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Maximising Customer Engagement Part 2: Loyalty Programme Implementation and Measurement 

Maximising Customer Engagement Part 2: Loyalty Programme Implementation and Measurement 

In this second of a two part series, we continue our focus on maximising customer engagement looking...

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Strategic Transformation – The Switch from Transactional Loyalty to Emotional Loyalty 

Strategic Transformation – The Switch from Transactional Loyalty to Emotional Loyalty 

While discounts and rewards loyalty programmes may attract customers initially, they often fail to f...

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How expert client services results in genuinely happy clients and successful B2B loyalty programmes

How expert client services results in genuinely happy clients and successful B2B loyalty programmes

In this interview Laura Lloyd, our Client Services Director, addresses how, at Stream Loyalty, we ai...

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LoyaltyStream Key Features

  • 21 loyalty campaign types to suit every business
  • Options to deploy gamification campaigns such as Spin-To-Win and Prize Draws as well as Badges
  • Ability to track and reward all behaviours from transactions to actions
  • In-depth visual analytics and insights on Campaigns, Members, actions and transactions
  • Customisable CRM and segmentation options to suit your Member profile
  • Scalable modular SaaS platform that can grow with your business

 

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