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As a team we love learning and it is key to our culture in the business. Every Wednesday a different member of the team holds an inspiration session, dubbed Wednesday Wisdom, where we all come together to learn something new. These sessions are the perfect way to keep the team updated on all projects, new technologies, brainstorming new features and rewards or just sharing something we found interesting.

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Archive by tag: AllReturn

Alice Kitchener

May 05, 2021

Planning your next Reward Campaign (what to think about)

Alice's latest article explores what to think about when planning your next reward campaign.

Alice Kitchener | 05 May, 2021 | All, Rewards, Reward Fulfilment, Customer Loyalty, Loyalty Tips | Rewards and Mechanics, Customer Loyalty |

Melanie Parker

April 12, 2021

Loyalty Fraud and How to Combat It

Melanie’s latest article, looks at how loyalty fraud can impact you as a business and what measures you can put in place to combat it.

Melanie Parker | 12 Apr, 2021 | All, Loyalty, Loyalty Measurement, Loyalty Tips, Customer Loyalty | Customer Loyalty, Loyalty Insights and Statistics |

Laura Lloyd

April 01, 2021

Happy ‘Lockdown-aversary!

Laura celebrates a whole year of lockdowns and tells all about the Stream Team Challenge for this year.

Laura Lloyd | 01 Apr, 2021 | Agency Life, Loyalty, All | Stream Loyalty |

Nairne Barker

March 12, 2021

The Human Connection

Nairne's latest article discovers how humans are craving a human connection in a world post pandemic.

Nairne Barker | 12 Mar, 2021 | All, Loyalty, Loyalty Agency | Loyalty Insights and Statistics, Customer Loyalty |

Laura Lloyd

March 01, 2021

First order of return a thank you.

Hello! I’m back – it’s like I haven’t left, the team are working from home, we’re in lockdown, the sun has been shining…in reality quite a lot has changed and the light at the end of the tunnel is finally growing. Dare I say the end may well be in sight?

Laura Lloyd | 01 Mar, 2021 | Agency Life, Loyalty, All | Stream Loyalty |

Melanie Parker

February 01, 2021

A Busy Start to The Year

It was a busy start to the year at Stream HQ (and satellite WFH locations!) last month, for which we were thankful. With the grey skies and consistent mud and rain, January seemed to be as long as a normal year but we’ve got through and emerged with some exciting news to share with you this month.

Melanie Parker | 01 Feb, 2021 | Loyalty, Agency Life, All | Stream Loyalty |

Melanie Parker

December 10, 2020

Loyalty Programme Breakage

If there is one thing we want to improve in our loyalty programmes it is the breakage rate. High breakage rates indicate a lack of engagement with the programme. It is only really at the point of redemption that a member realises the true value of a loyalty programme and if your members are never getting to that point then they aren't changing their behaviours.

Melanie Parker | 10 Dec, 2020 | All, Loyalty, Loyalty Measurement, Loyalty Tips, Loyalty Communications |

Melanie Parker

November 30, 2020

Do you truly value what you don’t pay for?

If customers have completed all the actions you asked of them and achieved the reward, why do so many of them not complete the final step and claim their reward? Does the reward have less value just because it was free or was the sheer act of being rewarded and completing the goal enough? Would it have been enough if there was no reward?