Customer Loyalty - Loyalty Insights from an award winning loyalty agency

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We have dedicated this space to providing you with valuable resources and insights aimed at addressing how loyalty can help businesses address their most pressing challenges. Whether you’re seeking insights on market trends, looking for best practices in your industry, or exploring innovative solutions, our collection of eBooks, whitepapers, webinars, and articles is designed to empower you with the knowledge and tools necessary to achieve sustained success.

Dive into our diverse range of resources and discover actionable insights and strategies to drive your business forward. If you’re in search of specific information, feel free to contact us—we’re here to help you on every step of your B2B journey.

Every quarter we send out a newsletter to all our existing clients, suppliers and contacts with a round up of the month and ideas for the future. If you would like to receive these newsletters sign up here.

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Archive by category: Customer LoyaltyReturn

Melanie Parker

May 24, 2021

Five Steps to Loyalty Maturity

Melanie's latest article takes you through the five steps to Loyalty Maturity

Melanie Parker | 24 May, 2021 | all, loyalty | B2B Loyalty, Loyalty Insights and Statistics, Customer Loyalty, Customer Retention, Customer Growth, Internal Loyalty, Loyalty Programmes |

Alice Kitchener

May 05, 2021

Planning your next Reward Campaign (what to think about)

Alice's latest article explores what to think about when planning your next reward campaign.

Alice Kitchener | 05 May, 2021 | All, Rewards, Reward Fulfilment, Customer Loyalty, Loyalty Tips | Rewards and Mechanics, Customer Loyalty |

Melanie Parker

April 12, 2021

Loyalty Fraud and How to Combat It

Melanie’s latest article, looks at how loyalty fraud can impact you as a business and what measures you can put in place to combat it.

Melanie Parker | 12 Apr, 2021 | All, Loyalty, Loyalty Measurement, Loyalty Tips, Customer Loyalty | Customer Loyalty, Loyalty Insights and Statistics |

Nairne Barker

March 12, 2021

The Human Connection

Nairne's latest article discovers how humans are craving a human connection in a world post pandemic.

Nairne Barker | 12 Mar, 2021 | All, Loyalty, Loyalty Agency | Loyalty Insights and Statistics, Customer Loyalty |

Melanie Parker

November 30, 2020

Do you truly value what you don’t pay for?

If customers have completed all the actions you asked of them and achieved the reward, why do so many of them not complete the final step and claim their reward? Does the reward have less value just because it was free or was the sheer act of being rewarded and completing the goal enough? Would it have been enough if there was no reward?

Melanie Parker | 30 Nov, 2020 | All, Loyalty, Customer Loyalty, Reward Fulfilment, Rewards | B2B Loyalty, Loyalty Insights and Statistics, Customer Loyalty |

Drew Tate

November 26, 2020

How gamifying loyalty can encourage engagement and sales

Gamification is a loyalty technique used worldwide to increase both customer retention and overall customer spend.

Drew Tate | 26 Nov, 2020 | All, Loyalty, Gamification, Loyalty Communications, Customer Loyalty | Loyalty Programmes, Customer Loyalty, Customer Growth |

Alice Kitchener

November 18, 2020

Relaunching an existing loyalty programme

This year Stream re-launched a long-standing loyalty programme for a major UK retailer in the Plumbing and Heating industry.

Alice Kitchener | 18 Nov, 2020 | All, Loyalty, Customer Loyalty, Loyalty Tips, Loyalty Communications, Loyalty Marketing | Loyalty Programmes, Rewards and Mechanics, Customer Loyalty |

Melanie Parker

November 04, 2020

Loyalty Communication Tips

Our top 10 tips on loyalty communications from how to plan to delivery to content. Don't leave anything to chance.

Melanie Parker | 04 Nov, 2020 | All, Loyalty, Loyalty Communications, Loyalty Tips | Loyalty Insights and Statistics, Customer Loyalty, B2B Loyalty |

Mark Maclure

October 05, 2020

Customer Retention – Is it also the solution for Customer Acquisition?

Discover how your company can focus on keeping your customer base loyal with a cost effective solution.

Mark Maclure | 05 Oct, 2020 | All, Loyalty, Customer Loyalty | Customer Retention, Customer Loyalty |

Melanie Parker

September 09, 2020

When it comes to building loyalty with pet owners, manufacturers must take the lead

Discover how manufacturers can build loyalty with pet owners

Melanie Parker | 09 Sep, 2020 | All, Loyalty, Customer Loyalty, Loyalty Marketing, Loyalty Software | B2B Loyalty, Customer Loyalty |

LoyaltyStream Key Features

21 loyalty campaign types to suit every business
Options to deploy gamification campaigns such as Spin-To-Win and Prize Draws as well as Badges
Ability to track and reward all behaviours from transactions to actions
In-depth visual analytics and insights on Campaigns, Members, actions and transactions
Customisable CRM and segmentation options to suit your Member profile
Scalable modular SaaS platform that can grow with your business

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