Loyalty Insights
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News and Thought Leadership

As a team we love learning and it is key to our culture in the business. Every Wednesday a different member of the team holds an inspiration session, dubbed Hot Chocolate or Ice Lolly Wednesdays, where we all come together to focus on something new. These sessions are the perfect way to keep the team updated on all projects, new technologies, brainstorming new features and rewards or just sharing something we found interesting.

Every month we send out a newsletter to all our existing clients, suppliers and contacts with a round up of the month and ideas for the future. If you would like to receive these newsletters just email Nairne.Barker@streamloyalty.com and she will add your details to the list.

 

Laura Lloyd

August 25, 2020

Digital is now the new normal

With several countries now in lockdown the digital world is more important than ever.
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Nairne Barker

August 25, 2020

Loyalty really can change behaviours

Insights from the Stream team as we rocket into 2020: #loyalty we are seeing some fantastic stats emerge proving that Loyalty really can be #successful at changing behaviours.
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Melanie Parker

August 25, 2020

Chatbots: How to Design for Success

We are now working with the Microsoft AI and bot teams so thought we would share some thoughts on Chatbots
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Mark Maclure

August 25, 2020

How Customer Trust Impacts Brand Loyalty

In order to tap into the digital consumer world, brands must use a variety of traditional and digital marketing channels to create and anexperiences that build trust and, ultimately, experiences that build trust and, ultimately, brand loyalty.
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Laura Lloyd

August 25, 2020

Surely the Customer Experience Should be Better?

E-commerce needs to improve and make the experience smoother if consumers are to be kept happy, brand loyalty improved and customer retention rates increased.
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Melanie Parker

August 25, 2020

Laura Lloyd

May 04, 2020

Admiral's Keep Campaign 2020

A great example of a 'Keep' campaign: I absolutely got that warm fuzzy feeling when I opened an email from them this morning to read I would be receiving a £25 refund on my car insurance, and I don't need to do anything! If fact, it's already back on my card. I felt like they actually cared about their customers and, admittedly I go through the annual saga of getting my insurance fee matched year after year, having now been a loyal customer for 10 years, it will definitely ...
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