Loyalty Insights
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News and Thought Leadership

As a team we love learning and it is key to our culture in the business. Every Wednesday a different member of the team holds an inspiration session, dubbed Hot Chocolate or Ice Lolly Wednesdays, where we all come together to focus on something new. These sessions are the perfect way to keep the team updated on all projects, new technologies, brainstorming new features and rewards or just sharing something we found interesting.

Every month we send out a newsletter to all our existing clients, suppliers and contacts with a round up of the month and ideas for the future. If you would like to receive these newsletters just email Nairne.Barker@streamloyalty.com and she will add your details to the list.

 

Melanie Parker

September 29, 2020

When it comes to building loyalty with pet owners, manufacturers must take the lead

A lack of knowledge of the end customer is a challenge for any industry where a manufacturer is selling via distributors, large buying practices or, in the case of the pet trade, direct to the veterinary practice. Manufacturers have the tough job of appealing to all the stakeholders; the vets, the clinicians, the practice owners as well as the pet owners, who are now more empowered than ever; they have more knowledge (rightly or wrongly) and they are willing to challenge diagnoses and treatment ...
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Melanie Parker

September 07, 2020

Creating Long Lasting Engagement

Our five top tips on how to create better engagement that lasts throughout the lifetime of your loyalty programme.
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Laura Lloyd

August 25, 2020

The Social Impact of Coronavirus

As we start to create plans of how and when to get the team back together, our graphic designer Lewis Bint created this excellent infographic to capture the essence of a survey on the social impact of Covid-19.
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Laura Lloyd

August 25, 2020

In a turbulent world, customer loyalty has never been more important.

In these challenging times, keeping your loyal customers will be business critical.
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Mark Maclure

August 25, 2020

Loyalty is a bigger asset than you think

How many people are aware that a loyalty scheme (or indeed many web apps) can be treated as a capex-able asset? If you are stuggling for budget in you annual opex budget then this might help with amortising the expenditure.
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Laura Lloyd

August 25, 2020

The Power of Strong Relationships

This period of uncertainty will have tested relationships, highlighted weakness in some and strengthened others. Just sharing an experience as big as this will have changed relationships forever. Learn how to create an emotional connection and build on the power of your relationships.
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Laura Lloyd

August 25, 2020

A changing landscape

Everyone's experience of the current lock-down and furloughing is different. For some its a blessing, others a nightmare. A huge concern that plays on repeat...the appearance of a 'them and us' culture and how to handle it? How do you keep your general team spirit and culture going? How do you ensure fairness and motivation? Are you saying 'Thank You' - to both sides?
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Melanie Parker

August 25, 2020

Time - The Days The World Stood Still

How often have we all wished for the world to stop turning so we could get a few more things done, complete that school assignment, finish that presentation, get the house sorted, just enjoy some me time. Well it did.
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Laura Lloyd

August 25, 2020

A bond that grows stronger

As our team move to a different way of working, I take comfort from witnessing a strengthening bond between them as they embrace the methods we have put in place to ensure that the culture of our business remains as strong as ever in these uncertain times.
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Laura Lloyd

August 25, 2020

A New World: Stronger Together

What an extraordinary month March has been – a month ago the buzz and excitement around the Stream office was really quite something else. We had a suite of new impressive marketing material, new ideas to pitch to clients and the team seem to have really stepped it up a notch. In all honesty, we were living slightly naively – the C word was a crisis happening the other side of the world and we were all still going about our daily lives as we normally would. But now in the new world we find...
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